Student Guide
Messages and Support
The Messages area helps you stay aligned with tutors and keep lesson communication in one place.
Messaging basics
Use Messages to:
- Ask questions before lessons
- Share goals and lesson focus
- Follow up after sessions
Clear communication improves lesson quality and progress.
System updates
You may also receive system messages related to your account and lesson activity.
Communication tips
- Keep messages concise and specific.
- Share context, such as exam goals or conversation topics.
- Send updates early if your availability changes.
Getting support
If you need platform help:
- Open the user menu in the app.
- Select Support Email.
- Send a short description of your issue and what you already tried.
For faster support, include screenshots and the relevant lesson date/time when applicable.