Troubleshooting

If something is not working as expected, use this checklist.

Login and access issues

• Confirm you are using the correct account email.
• Retry sign-in from a fresh browser tab.
• If needed, use password reset and try again.

Scheduling issues

• Refresh the Lessons page and recheck time slots.
• Confirm you are editing the correct lesson entry.
• If a slot is no longer available, choose an alternative time.

Messaging issues

• Refresh Messages and reopen the conversation.
• Send a short follow-up message to verify delivery.
• Check your network connection if updates appear delayed.

Lesson join issues

• Reopen the lesson from My Lessons or Tutor Lessons.
• Confirm your browser has microphone and camera permissions.
• Retry from an updated browser if media does not load.

When to contact support

Contact support if you still cannot complete your task after these steps.

For the fastest resolution, include:

• Your role (Student or Tutor)
• What you were trying to do
• Time of the issue
• Screenshot or screen recording